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Customer Service

Search our FAQs below to find the answers to your questions, and if you're still having trouble, send us a message.

Frequently Asked Questions

How long can I take a bike out?

For single rentals or if you purchased a Day Pass, rentals over 30 minutes will be charged usage fees of $2 per half hour. If you purchased a membership, rentals over 60 minutes will be charged usage fees of $2 per half hour. For more information on usage fees see Pricing. You can take a bike out for a maximum of 24 hours. After that time, the bike will be considered lost and a replacement fee may be charged to your credit card.

Is there a security deposit when I rent a bike?

No. We no longer collect a security deposit. Starting in 2012 we discontinued collecting a security deposit for all rentals.

What are "Usage Fees"?

Bike sharing is intended for short trips. When you check out a bike for more than 60 minutes as a member or 30 minutes as pass holder, you will be charged usage fees. Usage fees are designed to keep bikes available for use, and to discourage users from holding on to bikes when they are not riding them. Rather than taking a bike to work and keeping it in your office all day, the idea is to return it to a nearby station, then take another bike for the ride home at the end of the day. If you're a member or pass holder, returning your bike to a station and checking out another one will restart the clock and give you another 60 or 30 minutes with no fees. You're free to ride all day with no additional fees so long as you check the bike in at a station within your allotted time. This does not apply to single rides. For more information on usage fees and the cost of using Nice Ride, see Pricing.

Can I lend my Nice Ride key to someone else or let them use my membership?

No. Your Nice Ride key and membership are not transferable. You are responsible for any and all fees incurred by anyone using your Nice Ride key or renting bikes with your membership, including the cost of bike repair or replacement.

How old do you have to be to use Nice Ride?

Nice Ride users must be at least 18 years of age.

Are Nice Ride bikes all the same size? How do I know if they'll fit me?

Nice Ride bikes are all one size and have been designed to accommodate riders between 5'0" and 6'6" in height. The seat height is easily adjustable. Bike fitting varies from person to person based on factors other than height. The best way to find out if Nice Ride is right for you is by going to a station and trying one on for size.

If I purchase a Day Pass, is my unlocking code valid for the entire 24-Hours?

Nope. An unlocking code is valid for a single trip. Because an unlocking code could be easily lost, they expire after 5 minutes. When you're ready to take another trip, go to the pay station and swipe the same credit card again. The system will recognize that you already have a pass and issue another code. No additional membership fees will be charged. If you aren't able to use your code within 5 minutes, you can obtain another code at no additional charge by reinserting your card.

I've returned my bike, how do I get a second one?

The unlocking code that you received at the pay station is only valid for 5 minutes. This is for your protection should the code be lost. For each trip you take, you must get a new unlocking code from the pay station by reinserting the card you used to purchase your pass. The system will recognize your card and you will not be charged again.

How do I take a bike out of a bike dock?

It’s easy! If you’re a member, just insert your Nice Ride key at the bike dock. If you’re using a pass, just enter the 5 digit code you received at the pay station into the dock of your choice. The code is valid for 5 minutes. If you need a new unlock code, reinsert your credit card at the pay station - you will not be charged any additional fees. When the green light comes on at the dock, pull the handlebars firmly toward you. If you have trouble, try another bike or call customer service at 1-877-551-6423.

How do I return a bike?

Push the front wheel of the bike firmly into the bike dock until the green light on the dock comes on. The green light indicates that the bike is properly locked. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. The bike remains your responsibility until it is properly locked.

How much weight can a Nice Ride bike carry?

265 lbs (120 kg) for the bike and 18 lbs (8 kg) for the carrying rack.

How many bikes can I take out with my Nice Ride key or my credit card?

A Nice Ride 1-Year or 30-Day membership allows you to take out 1 bike at a time. For Day Pass holders or single rentals, you may take out a maximum of four (4) bikes at a time with the same credit card. The single rental or Day Pass price will be charged for each bike.

Am I required to wear a helmet?

While it's not required, Nice Ride recommends that everyone wear a helmet. Keep a helmet at work or in your locker. Freewheel Bike offers 20% off Bontrager helmets to all Nice Ride members and pass holders (bring your Nice Ride key or a receipt from any Nice Ride station). Pick up a helmet at Freewheel's West Bank store or the Freewheel Midtown Bike Center.

Memberships, Day Passes, Single Rides and Usage Fees

How do I get access to Nice Ride?

Annual and Pay-as-you-go memberships are available online. Single rentals and Day Passes are available at the pay station of every Nice Ride kiosk. All of these can also be purchased through our app. Payment can be made with VISA, MasterCard or Discover or American Express.

How do usage fees work? Do I have to pay every time I ride a bike?

If you're a member, meaning you created an account on line, there is no fee for the first 60 minutes of every trip on a Nice Ride bike. If you're a pass holder, meaning you purchased a Day Pass at any Nice Ride station, there are no usage fees for the first 30 minutes of every trip. Any trips lasting longer than your allotted time will incur usage fees. To avoid usage fees, simply return your bike to a station within the allotted time, and check it out again. Take as many trips as you want during your membership or pass. For more information, see Pricing. If you selected a single rental, you will be charged a flat rate of $2 per half hour until you return the bike.

I only want to use Nice Ride from time to time. Can I do it without becoming a member?

Anyone can use Nice Ride and you don't have to become a member. Occasional users can purchase single rentals or a Day Pass using the pay station located at each Nice Ride station.

How will I be billed for my membership, pass and usage fees?

For Annual and Pay-as-you-go members, usage fees are billed to the credit card associated with your account on the first of each month unless they exceed $50 in which case they may be billed sooner. A statement detailing your charges can be viewed by logging in to your account at niceridemn.com using the username and password you chose when signing up. For single rentals, $2 for the first half hour will be billed at the time of purchase and fees for any additional half hour periods will be billed when the bike is returned to a station. For day Pass holders, the cost of your pass will be billed at the time of purchase and any usage fees incurred will be billed to your card at the end of the pass period or when the bike is returned after the pass has expired.

I joined online. Can I use the service right away?

Yes. The easiest way is to download our app, Nice Ride Bike Share. It's available for free for both Andriod and iOS. You can also check out a bike by inserting the same credit card that you used to open your account at any Nice Ride station. You will be issued a code by the station that will allow you to unlock bikes. Annual and Pay-as-you-go members will receive a Nice Ride key in the mail. Once you receive your key you can use it to unlock bikes - there's no need carry your credit card, use the pay station or unlocking codes. Before the key can be used, it must be activated by logging in to your account at niceridemn.com using the username and password you chose when signing up.

Can I become a member if I don't have Internet access?

Currently we only offer online membership. In order to become a member, you must have a valid email address as well as a credit or debit card. If you don't have internet access, you can still use the system by purchasing a pass at any Nice Ride station.

Is it possible to join if I don't have a credit card?

No. All accounts must be linked to a valid credit or debit card. All membership and usage charges, as well any damage fees incurred, will be charged to the card on file.

Solving Problems

What do I do if there are no empty bike docks when I want to return my bike?

Go to the pay station and insert your credit card, or enter the number on the back of your key to get another 15 free minutes to get to another station. At the pay station, you can check the status of nearby stations to find an available bike dock.

My Nice Ride bike has been lost or stolen. What happens now?

If you believe a bicycle checked out to you has been stolen, you must contact Customer Service at 1-877-551-6423 immediately and file a police report within 24 hours. You may be charged for the cost of recovery or replacement of the bike.

My Nice Ride key has been lost or stolen. What do I do?

Contact customer service at 1-877-551-6423. as quickly as possible to deactivate your Nice Ride key and prevent fraudulent use, as well as to obtain a new key. You will be charged a replacement fee of $5.

If you just received your key, make sure it has been activated by logging in to your account at niceridemn.com using the username and password you chose when signing up. There are many possible reasons why your key may not work. Contact Customer Service at 1-877-551-6423 and give them the number off the back of your key. If your key is broken, it can be replaced. Depending on the circumstances, a $5 fee may be charged to the credit card linked to your account.

I've had an accident involving my Nice Ride bike. What do I do?

If someone is injured, call 911 immediately. In the case of an accident involving your Nice Ride bike, you must notify us by calling customer service at 1-877-551-6423 within 24 hours. The bike remains your responsibility until it has been properly locked at a bike dock, or if that is not possible, handed over to a Nice Ride representative. Otherwise, you must secure the bike until you are able to return it to Nice Ride.

Other

How many locations does Nice Ride have?

Nice Ride will operate up to 201 stations in Minneapolis and Saint Paul during the 2018 season.

How many bikes are available for use?

We currently have over 1,800 bikes in our fleet. Some portion of the fleet may be taken out of service for maintenance at any given time.

How do I get a station in my neighborhood?

We're continually reviewing suggestions for new station locations. If you've got an idea for a new Nice Ride station, you can make a suggestion using our online suggestion map. Alternatively put it in an email and send it to customerservice@niceridemn.com. Please include as much detail in your email as possible. A few things to keep in mind: A typical Nice Ride station is at minimum 50 feet long. Bike share works best where there is high density mixed use development. Stations should be located no further than 1/2 mile apart from each other, preferably closer. The best locations have easy access to other bike infrastructure like bike lanes and paths, as well as public transit like buses and trains. Modern bike share equipment is costly. Adding a single station and bikes to the system costs about $50,000 with ongoing costs of approximately $5-8,000 per year.